About: Steve Carr

Customer service is important to an organization because it is often the only contact a customer has with a company. Customers are vital to an organization. Consequently, when they have a question or product issue, they expect a company's customer service department to resolve their issues. Studies indicate that 88% of consumers prefer dealing with…

Financial management of your business covers more than keeping an accurate set of books and balancing your business checking account. You must manage your finances so you don’t overspend and so you remain prepared for all expenditures, as well as profit distributions. Your financial management responsibilities affect all aspects of your business. A company that…

Whether you consider your employees treasured members of the family or an extra pair of hands to get the job done, their performance has a bigger impact on your business than you may realize. It may be easy to operate on the premise your employees should be happy, engaged and productive because you provide gainful…

Are you being a responsive company that cares about your customers’ needs? For the customer-brand relationship, no news is not good news, and no contact is even worse. In the gaming industry you understand the importance of the telephone to a bookmaking business. You also understand some of the challenges that come with using the…

If you run your own business, you may not believe you need to keep reports or develop them on a regular basis, since no one else is involved in running your business. Even if you have partners or a board, reports may not be high on your priority list when you have so many other…

An online bookie has to keep an eye out for several things that a neighborhood bookmaker may not have to deal with. On the Internet, things happen at a much quicker pace and some opportunistic bettors have found a way to turn that speed to their advantage. When your point spreads are not constantly monitored…