Bookmaking is all about details, and details are indeed time consuming. From the countless phone calls, questions, emails and instant messages there is enough of this to keep you busy for hours, especially on a football weekend. All of this along with administrative tasks such as sending out lines, player totals and taking the actual bets, are all part of an effective pay per head service.
This is one of the main reasons why so many bookies keep looking for pay per head service providers. A pay per head service like PHN gives the bookie’s customers a platform to make wagers, check lines, and track their totals. An important aspect of the pay per head service is its bookie call center. Most of these call centers are stationed offshore for example, in Costa Rica, in order to keep legalities in order. A well respected pay per head service will have an outstanding bookie call center, capable of answering questions while providing effective customer service. PHN efficient customer service and technical support teams are available to assist you and your players 24/7, 365 days a year. Our fully redundant hosting facility is maintained around the clock to fulfill your entire web needs. We make sure that every single one of our customers is fully pleased with the service. Your satisfaction is the priority at Per Head Network.
When choosing a pay per head service, a bookie should make sure that its call center is top notch. Customer service is important in any business, but even more so when it comes to bookmaking. Your clients will have technical questions, and every question should be answered with respect and courtesy. It would be wise for a bookie to get to know, or at least have a conversation with, the people who will be answering the phone calls from his clients. Begin to understand the process that the call center will go through in answering questions. How many people does the pay per head service employ? How many different people will answer the phone? Some call centers will employ hundreds of people and will have someone available at all times to answer various questions. You want to make sure you have a service you can trust and that will be there for your clients. Once that trust is built, and you know which service will be best for you, then you can go ahead and choose the proper pay per head service that works for your business.
A strong pay per head bookie call center like PHN will work around the clock for your bookmaking service. If a bookie wants to maintain a life, a 24 hour pay per head service is essential. Your clients may want to wager on Sunday’s game midweek, but they also may want to wait just seconds before kickoff. A reputable pay per head service with a reliable call center will give your clients the ability to do just that, no matter when they have questions or would like to wager. The more access that your clients have, the better business will be for you in the long run.
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