It sure does not come as a surprise that customer service is the top priority for you if you are starting in the price per head game. Without players, you do not have a business to begin with, so figuring out how to appease them should be your top three, priorities when you are just coming into the game. The importance of keeping your players satisfied cannot be understated and you should have a good understanding of what they want and need when it comes to doing their online betting.
Keeping the lines of communication open with your players is an excellent way to satisfy them and you should be able to be reached around the clock, because the game does not stop for anyone. Whether it is by phone, or email, or instant message, your players need to know that they can get a hold of you whenever they need to in order to add credits or get their winnings, or even if it is just a simple question that they need answered. In PPH not only we are reachable 24 hours a day, seven days a week which gives players comfort that they can have their inquiries answered right away but we also have a dedicated claims team to help resolve disputes.
Do what you can to get the players betting, whether it is with exclusive offers on lines or promotions, or even doing some cross promotions. Do not discount the idea that your sports betting players will not want to get in on the casino action, or vice versa, they might not have had a chance to do so yet. PPN has the biggest casino offering you'll find in the offshore betting industry, brought to you at no cost. Give your players some free chips and point them in that direction and there is a good chance that they will come back for more. Betting players are not very complex people and they can be persuaded into trying something out for the first time. If they like it, you have another way to bring in money, do try it, PPN allows you to maximize your casino profits with profiles that are fully customizable.
However, the number one rule of customer service is that the player is always right, and sometimes you just have to bite your tongue and not fight with them. You would be surprised how quickly word gets through the industry if you have what players deem to be poor customer service, and this is a business that is absolutely built on your reputation and what players think of you. Now, with the advent of social media, your reputation can be slayed in a heartbeat, so make sure your players always feel they are in the right, especially when they are not.
Taking these tips will help you build a trust and relationship with your players, who are the meat and potatoes of the price per head business. Once you are good with them, you can expand on what you can offer them and that will be beneficial for everyone involved.
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